The deal was announced by restaurantdiary.com Limited founder and Managing Director, Mike Conyers, he said: “We are delighted with this latest business win, it is the latest in a string of recent new clients and we are thrilled to be working with such a respected operation. The system has been developed to meet our clients’ needs and now offers a unique restaurant management system which assists venues in maximising profits and provides unrivalled off-site access to booking details with excellent group administration in real time”.

The system is fully featured including customer relationship management with marketing by SMS and email with full success / failure reporting.

Recent integration with epos systems from Posera allow for real time table management and current development includes integration with Prohost by NTN for the Luigi Malone group in Ireland.

The pricing model is unique in that Restaurantdiary.com Limited charges clients on an agreed flat fee basis and there are no commission charges on bookings from client web sites or the restaurantdiary owned portal, www.booktoeat.com. There are also no charges raised for email campaigns and Restaurantdiary.com provides support 24/7 by ‘phone and email. The restaurantdiary system was chosen not only for its great features but also because the annual cost to Company was exceptionally competitive in comparison to all other quotations.

Restaurantdiary.com is now seating over 2m customers per year and has quadrupled business over each of the last 2 years.

The announcement comes after a series of UK business wins, adding to the impressive international client portfolio. Other UK venues now using the system include the Bonham, Channings, Tigerlily and Le Monde, Edinburgh, London’s One-O-One (Starwood Hotels), Langtry’s (Cadogan Hotels), Lucky Voice (Martha Lane-Fox owned) and Cousin Jill’s private karaoke lounges, Scotland’s G1 Group with its many venues including Arta and the Bothy and the di Maggio’s Group including the Cafe Andaluz tapas operations and the fine dining Amarone restaurant, the new Glasshouse in Worcester, Russell’s of Broadway and The Lewis Partnership group in Staffordshire. The Heathcotes group in the north of England is a major client and recent new additions include the London Road restaurant in Alderley Edge.

Internationally, restaurantdiary.com™ is used in venues across Eire, Scandinavia and North America with new accounts about to come on stream in Dubai, Kuwait and Mexico.

Mike continued: “At restaurantdiary.com™ we really try to adapt to suit the uniqueness of the venues we are working with, no two restaurants are the same so we have made the system easily adaptable so that it meets the requirements of each venue. We are looking forward to working with the team at Ping Pong as much as we do with every new venue to use the system.”

restaurantdiary.com™ is unique in the booking and table management market due to its online availability, allowing managers or owners to access booking details from wherever they have internet access, and the single product licensing structure which means the venue is the client and the product can then be used on as many stations or remotely as necessary. Unlike many of its competitors, restaurantdiary.com™ does not employ a commission based structure either, nor charge multiple site licences.

One customer, a restaurant in Aberdeen, recently posted these comments to the restaurantdiary.com™ team: “I thought you would like to know that on Friday and Saturday last week we set what is a new record for the number of customers served in the pre-theatre/dinner service. On both nights the service was smooth and while a large part of this was due to the team and their level of commitment - the restaurantdiary system was critical to ensuring that we had the information required to be able to manage the restaurant efficiently. Without the ability of the system to react to changes and to show these changes in real time on the screen we would not have been able to achieve the turn around of tables required.”

Further details on the restaurantdiary.com™ system, including comparisons to other restaurant booking systems, can be found at www.restaurantdiary.com.

For details on Ping Pong – please see www.pingpongdimsum.com

For all press enquiries please contact
Ben Sutcliffe - Director - Sponge Marketing Ltd
T: 01785 891900 M: 07966250434 E: ben@spongemarketing.co.uk